SHIPPING & RETURNS POLICY
Please read carefully!
ALL SALES ARE FINAL as each order placed is custom made for every single customer after the order is received. We do not accept returns or replacements in the case where the customer needs a smaller or larger size. (You can view the sizing chart on each of the product pages and please don’t hesitate to contact us with any further questions.)
Once you have clicked on the “complete order” button, it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us as soon as possible, using this Contact Form or to firstname.lastname@example.org. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
Axelalex Music & Art - Store operates with Printful, a custom print fulfillment service. It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. Unfortunately, in such case Printful will not make any refunds and will not resend the Product.
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time!
Along with Printful, we will review replacement/return requests only:
(a) if a product is damaged
(b) there is a print error
Estimated shipping delivery times:
USA: 3-5 business days
Europe: 5-12 business days
World: 10-20 business days
Your order will be sent out on average within 3 days of ordering.
International shipments may incur customs fees. For each country the policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Order never arrived:
If your order didn’t end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.